16 July 2024 - Release Notes

This is a summary of all changes deployed to our production environment in the scope of this release.

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New Feature – Returns

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Introducing our latest addition to the Order Management System in Loupe - Returns. Returns allows you to seamlessly view returns processed through a retailer's core system (such as your ERP or POS) that is integrated with Loupe, providing you and your supplier a single source of truth & reconciliation record for all your B2B returns. 

In our research we learned that it is critical for retailers and suppliers to be able to return items that were both ordered through Loupe and return items that were ordered ahead of adopting the Loupe order system. So, as a key feature, retailers can generate a return for any product in Loupe, regardless of where the original order was placed. If the order did originate from Loupe, then you will be able to quickly navigate back to the order, giving you the ability to efficiently track and manage all your returns in one place.

This integration streamlines the returns process, reduces administrative overhead, and enhances customer service by offering a transparent and easy-to-navigate system for managing product returns between suppliers and retailer.