Order via API Validation

In this article, we will explain what all of the possible validation messages are and how you can resolve the error.

Format Errors

Parameter	Error	How to Resolve
Internal Customer Reference	Customer Reference cannot exceed 40 characters	Reduce the length of the reference to be 40 characters or less
Quantity	Quantity is required	Input a valid value into the field
	Quantity must be between 1 and 999,999	Make sure the input is between 1 and 999,999
	Quantity must be a integer and cannot contain any special characters	Remove any decimal places or special characters (e.g. symbols)
Atelier Code	Atelier Code is required	Input a valid value into the field
	Atelier Code cannot exceed 15 characters	Reduce the length of the reference to be 15 characters or less
Delivery Name	Delivery Name is required	Input a valid value into the field
	Delivery Name cannot exceed 255 characters	Reduce the length of the reference to be 255 characters or less
Delivery Address Line 1	Delivery Address Line 1 is required	Input a valid value into the field
	Delivery Address Line 1 cannot exceed 128 characters	Reduce the length of the reference to be 128 characters or less
Delivery Address Line 2	Delivery Address Line 2 cannot exceed 128 characters	Reduce the length of the reference to be 128 characters or less
Delivery City	Delivery City is required	Input a valid value into the field
	Delivery City cannot exceed 128 characters	Reduce the length of the reference to be 128 characters or less
Delivery State/Province	Delivery State/Province is required	Input a valid value into the field
	Delivery State/Province cannot exceed 128 characters	Reduce the length of the reference to be 128 characters or less
Delivery Postcode/Zip Code	Delivery Postcode/Zip Code is required	Input a valid value into the field
	Delivery Postcode/Zip Code cannot exceed 15 characters	Reduce the length of the reference to be 15 characters or less
Delivery Country	Delivery Country is required	Input a valid value into the field
	Delivery Country cannot exceed 128 characters	Reduce the length of the reference to be 128 characters or less
Invoice Name	Invoice Name is required	Input a valid value into the field
	Invoice Name cannot exceed 255 characters	Reduce the length of the reference to be 255 characters or less
Invoice Address Line 1	Invoice Address Line 1 is required	Input a valid value into the field
	Invoice Address Line 1 cannot exceed 128 characters	Reduce the length of the reference to be 128 characters or less
Invoice Address Line 2	Invoice Address Line 2 cannot exceed 128 characters	Reduce the length of the reference to be 128 characters or less
Invoice City	Invoice City is required	Input a valid value into the field
	Invoice City cannot exceed 128 characters	Reduce the length of the reference to be 128 characters or less
Invoice State/Province	Invoice State/Province is required	Input a valid value into the field
	Invoice State/Province cannot exceed 128 characters	Reduce the length of the reference to be 128 characters or less
Invoice Postcode/Zip Code	Invoice Postcode/Zip Code is required	Input a valid value into the field
	Invoice Postcode/Zip Code cannot exceed 15 characters	Reduce the length of the reference to be 15 characters or less
Invoice Country	Invoice Country is required	Input a valid value into the field
	Invoice Country cannot exceed 128 characters	Reduce the length of the reference to be 128 characters or less

Product Availability Errors

Error	How to Resolve
This product is not present on the Loupe Linesheet and therefore cannot be ordered.	Check that the Atelier code you have entered is present on the Loupe Linesheet and try again.
This product is not available on the Loupe Linesheet and therefore cannot be ordered.	Go to the Loupe Linesheet and see why the product is unavailable. You may need to ask your Supplier to resolve.
This product has been archived on the Loupe Linesheet and therefore cannot be ordered. To order this product, please unarchive it in the Loupe Linesheet.	Go to the Loupe Linesheet and unarchive this Product.
To order this product, you must be connected to the supplier in Loupe.	Send a connection request in Loupe to the Supplier of the Product.
This product has the status ‘Selected’ in Loupe. To order this product, change the status to ‘Confirmed’ on the Loupe Linesheet	Go to the Loupe Linesheet and change the status from 'Selected' to 'Confirmed'.
The Purchase Method Status of this Product is Inactive in Loupe. To order this product, change the Purchase Method status of this product to ‘Active’ on the Loupe Linesheet.	Go to the Loupe Linesheet and change the Purchase method status from 'Inactive' to 'Active' in the Retail Data Tab of the Product Detail page.
This product has a Cost Submission in Loupe and therefore cannot be ordered.	Loupe will be releasing the ability to order Enterprise products soon.
There are required audits or certifications that have not been approved and therefore products from this vendor cannot be ordered.	Go the the Loupe Order Settings and either ask your supplier to load the audit or cert, make the audit or cert not required or approve the audit or cert loaded by your supplier.
To order this product, your payment terms with this supplier must be loaded in Loupe	Go to the Loupe Order Settings and add Payment Terms for the supplier of the Product.

To learn more about Ordering via API, please read this article.