This article explains how to manage metal loss with your customer's Sourcing Grids
Step 1: In Sourcing > Go to the Precious Metals page and filter by a customer to see the grids that they have created:
Fixing Allowance
Your retailer can establish precious metal fixing allowances with you for all types of precious metals. These allowances can be set either as a percentage or a fixed amount. For any single row in the precious metal grid, you can choose only one method - either a percentage or a fixed value, but not both.
Tip: If you need to submit loss for a precious metal which does not currently have a grid use the "REQUEST A PRECIOUS METAL" button. This will inform your customer and they will be able to create the grid for you to quote against.
Step 2: If your customer has set a desired metal loss %, it would appear in the Approved column, otherwise it will display blank. Please submit the loss in the Quoted column.
Step 3: After reviewing your quoted loss, the customer will set an approved loss for each row and it will be immediately be visible to you (if they haven't already).
Tips:
If your Quoted Metal Loss % is greater than Approved Metal Loss %, the Approved Metal Loss % will be highlighted in red. This indicates that further negotiation is required.
If Quoted Metal Loss % is less than or equal to Approved Metal Loss %, the Approved Loss % will be highlighted in green. This indicates that Metal Loss % has been approved.
Complete: Your loss % has now been agreed and this will override any loss % for you with this customer going forwards on both historical and new products.